Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Returns are simple and easy, just send us an email at info@fourhike.com with the subject line "Return FHXXXX," replacing the X with your order number.
We will promptly send you a single complimentary returns shipping label for you to print. Attach this label to the front of your shipping package and drop the parcel off at your nearest An Post post office.
*Kindly note that each order qualifies for a single complimentary returns label.
Items sent back to us without first requesting a return will not be accepted.
Please note that if your country of residence is not the US, Canada, the United Kingdom, Australia and New Zealand, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@fourhike.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fourhike.com.
Phone/WhatsApp: +1 (201) 984-1221
Address: 16 Christopher Columbus Dr, Jersey City, NJ 07302, United States
Email: info@fourhike.com