Frequently Asked Questions

Last Updated: 20 August 2026

Welcome to the Mister Mann FAQ page. Here you'll find answers to common questions about ordering, shipping, returns, payments and customer support.

Ordering

How do I place an order?

Browse our products, select the item you would like to purchase, add it to your cart and proceed to checkout. Enter your delivery and payment information, then complete your purchase.

You will normally receive an order confirmation by email after your order has been successfully submitted.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

If the order has not yet been dispatched, we'll make reasonable efforts to cancel it.

If it has already been dispatched, cancellation may no longer be possible, but you may be able to return the order under our 30-day Return & Refund Policy.

Can I change my shipping address?

Contact us immediately if you notice an error in your shipping address.

We'll try to update it before the order is dispatched, but we cannot guarantee that changes can be made once an order has entered fulfilment or been shipped.

Shipping

Where does Mister Mann ship?

We currently ship within Australia only.

Is shipping free?

Yes. We offer free shipping on orders delivered within Australia.

How long does delivery take?

Our estimated delivery timeframe is:

5–9 business days

Delivery times are estimates and can vary depending on your location, courier operations, public holidays, peak periods and other circumstances outside our control.

Will I receive tracking information?

Where tracking is available, tracking information will normally be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update.

My order hasn't arrived. What should I do?

If your order has not arrived within the expected delivery timeframe, please contact us.

We'll review the order and assist with the delivery investigation where appropriate.

Returns & Refunds

What is your return policy?

We offer a 30-day return period for eligible purchases.

Please contact us before returning an item so we can provide the appropriate return instructions.

Is returning an item free?

Yes. Mister Mann offers free returns within our 30-day return period, subject to the applicable return conditions.

How do I request a return?

Contact us with:

  • Your name
  • Order number
  • Product you wish to return
  • Reason for the return
  • Photos where relevant

Email: hello@mistermann.com.au

What if my product is faulty or damaged?

Contact us as soon as possible if you receive a faulty, damaged or incorrect product.

We'll assess the issue and provide an appropriate remedy in accordance with applicable Australian Consumer Law.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

How will I receive my refund?

Approved refunds are generally returned to the original payment method used for the purchase.

The time required for the refund to appear depends on your bank or payment provider.

Payments

What payment methods do you accept?

The payment methods available for your order will be displayed during checkout.

Depending on availability, these may include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
  • Other payment methods made available at checkout

Is my payment information secure?

Payments are processed through secure third-party payment providers.

Mister Mann does not intend to store your complete payment card details.

Products

Are your products new?

Unless otherwise stated on a product listing, products sold by Mister Mann are new.

Can product colours look different from the website?

Yes. Minor colour differences can occur because of screen settings, lighting, photography and manufacturer variations.

What if I have a question about a product?

If you need additional product information before ordering, contact our customer service team and we'll be happy to assist where we can.

Customer Support

How can I contact Mister Mann?

You can contact us through:

Email: hello@mistermann.com.au

Phone: +61 477 618 543

Contact Form: Mister Mann Contact Page

Where is Mister Mann located?

Our business address is:

Mister Mann
129 Merthyr Rd
New Farm QLD 4005
Australia

How quickly will you respond?

We aim to respond to customer enquiries as promptly as reasonably possible.

Response times may vary during weekends, public holidays and periods of high enquiry volume.

Privacy & Cookies

How is my personal information handled?

We take reasonable steps to protect personal information and handle it in accordance with applicable Australian privacy requirements.

Please see our Privacy Policy for more information.

Does Mister Mann use cookies?

Yes. Our website may use cookies and similar technologies for essential website functionality, analytics, preferences, security and marketing.

Please see our Cookie Policy for more information.

Still Have a Question?

We're happy to help.

Mister Mann

Email: hello@mistermann.com.au

Phone: +61 477 618 543

Contact Form: Contact Mister Mann

Address: 129 Merthyr Rd, New Farm QLD 4005, Australia

We appreciate your business and look forward to helping you.