Privacy Policy

Last Updated: 20 August 2026

Mister Mann ("Mister Mann", "we", "our" or "us") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, place an order, contact us or otherwise interact with our services.

Mister Mann operates in Australia and this Privacy Policy is intended to address applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to our business.

1. About Mister Mann

Mister Mann

129 Merthyr Rd
New Farm QLD 4005
Australia

Email: hello@mistermann.com.au

Phone: +61 477 618 543

Contact: mrmann.com.au/pages/contact

2. Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Full name

• Billing address

• Delivery address

• Email address

• Telephone number

• Order details

• Purchase history

• Customer service communications

• Information you provide when contacting us

• Information required to process returns or refunds

• Payment-related information necessary to process transactions

• Website and device information

• IP address

• Browser type

• Device type

• Pages visited

• Products viewed

• Website interaction information

• Information collected through cookies and similar technologies

We generally do not need to collect sensitive information from customers.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order.

• When you create or use an account.

• When you contact customer support.

• When you subscribe to marketing communications.

• When you submit information through forms on our website.

• Automatically when you browse or interact with our website.

• Through third-party service providers that help us operate our ecommerce business.

Where reasonably practicable, we collect personal information directly from the individual to whom it relates.

4. Why We Collect Personal Information

We may collect and use personal information to:

• Process and fulfil orders.

• Arrange delivery.

• Process payments and refunds.

• Provide customer support.

• Respond to enquiries.

• Manage returns and exchanges.

• Verify transactions.

• Help prevent fraud and unauthorised activity.

• Maintain and improve our website.

• Improve our products and customer experience.

• Send marketing communications where permitted.

• Maintain business and transaction records.

• Comply with legal and regulatory obligations.

• Resolve disputes and enforce our agreements.

We aim to collect information that is reasonably necessary for our business functions and activities.

5. Payment Information

Payments are processed through third-party payment providers.

Mister Mann does not intend to store your complete payment card number or security code on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

6. Shopify and Service Providers

Our online store may use Shopify and other third-party service providers to provide ecommerce, hosting, payment, delivery, analytics, security, customer support and marketing services.

These providers may process personal information on our behalf where necessary to provide their services.

We take reasonable steps to select service providers that provide appropriate protections for personal information.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business.

Recipients may include:

• Ecommerce platform providers.

• Payment processors.

• Delivery and courier providers.

• Website hosting and technology providers.

• Customer support providers.

• Fraud prevention and security providers.

• Analytics and advertising providers.

• Professional advisers.

• Government agencies or regulators where required or authorised by law.

• Other parties where you have consented or disclosure is otherwise permitted by law.

We do not sell your personal information as a business practice.

8. Overseas Disclosure

Some third-party service providers used by online businesses, including ecommerce, payment, technology, analytics and marketing providers, may process or store personal information outside Australia.

Because our online store relies on third-party services, personal information may potentially be disclosed to overseas recipients depending on the services and technologies used by our store.

Where applicable, we take reasonable steps to ensure that overseas handling of personal information is managed in accordance with applicable Australian privacy requirements.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning.

• Remember preferences.

• Maintain shopping cart functionality.

• Understand website usage.

• Improve website performance.

• Analyse customer interactions.

• Support advertising and marketing.

You can manage certain cookie settings through your browser and, where available, our website's cookie controls.

Additional information is provided in our Cookie Policy.

10. Direct Marketing

We may use your contact information to send marketing communications where permitted by applicable law.

Marketing communications may include:

• Product information.

• Special offers.

• Promotions.

• New product announcements.

• Other information about Mister Mann.

You can unsubscribe from marketing emails by using the unsubscribe link provided in the communication or by contacting us.

We will not continue sending marketing communications where you have validly requested that we stop, subject to any applicable legal exceptions.

11. Data Quality

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date where it is relevant to our business activities.

If you believe information we hold about you is incorrect or incomplete, please contact us and request a correction.

12. How We Store and Protect Information

We take reasonable technical and organisational measures designed to protect personal information against:

• Misuse.

• Interference.

• Loss.

• Unauthorised access.

• Unauthorised modification.

• Unauthorised disclosure.

No online system can be guaranteed to be completely secure. However, we take reasonable steps appropriate to the nature of the information we handle.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and maintaining order records.

• Providing customer support.

• Meeting accounting and legal obligations.

• Resolving disputes.

• Preventing fraud.

• Maintaining appropriate business records.

When information is no longer reasonably required, we may securely delete or de-identify it, subject to applicable legal requirements.

14. Access to Personal Information

You may request access to personal information that we hold about you, subject to applicable legal exceptions.

To request access, contact:

Email: hello@mistermann.com.au

Please provide enough information for us to identify you and locate the relevant information.

15. Correction of Personal Information

If you believe that personal information we hold about you is inaccurate, incomplete, misleading or out of date, you may request that we correct it.

We will consider correction requests in accordance with applicable Australian privacy requirements.

16. Privacy Complaints

If you believe that we have mishandled your personal information or breached an applicable privacy obligation, please contact us first so that we have an opportunity to investigate and respond.

Privacy Contact

Mister Mann

Email: hello@mistermann.com.au

Phone: +61 477 618 543

Contact: mrmann.com.au/pages/contact

We will review and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

17. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly request unnecessary personal information from children.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

This Privacy Policy does not apply to those external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business.

• Our services.

• Technology.

• Privacy practices.

• Applicable laws or regulations.

When we make changes, we will update the "Last Updated" date shown at the beginning of this policy.

20. Contact Us

If you have questions about this Privacy Policy, personal information or privacy practices, please contact us.

Mister Mann

129 Merthyr Rd
New Farm QLD 4005
Australia

Email: hello@mistermann.com.au

Phone: +61 477 618 543

Contact Form: mrmann.com.au/pages/contact

We are committed to handling your personal information openly and responsibly.