Order Cancellation Policy
Last Updated: 20 August 2026
At Mister Mann, we understand that circumstances can change. This Order Cancellation Policy explains how you can request cancellation of an order placed through our online store.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
1. Requesting an Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
Email: hello@mistermann.com.au
Phone: +61 477 618 543
Contact Form: Mister Mann Contact Page
Please provide:
- Your full name
- Order number
- Email address used for the order
- Reason for cancellation, if applicable
2. Before Dispatch
If your cancellation request is received before your order has been dispatched, we will make reasonable efforts to cancel the order.
If the cancellation is successfully processed, any eligible payment already made will be refunded to the original payment method.
3. After Dispatch
If your order has already been dispatched, we may not be able to cancel it before delivery.
In this situation, you may contact us regarding the available return options under our Return & Refund Policy.
We offer a 30-day return period for eligible returns.
4. Incorrect Shipping Information
Please carefully check your delivery details before completing your purchase.
If you provide an incorrect or incomplete address, contact us immediately. We will try to update the order before dispatch where possible, but we cannot guarantee that changes can be made once an order has entered fulfilment or been dispatched.
5. Refunds for Cancelled Orders
Where an order cancellation is approved, the applicable refund will generally be issued to the original payment method.
The time required for the funds to appear in your account depends on your bank or payment provider.
6. Orders We Need to Cancel
In limited circumstances, we may need to cancel an order, such as:
- The product becoming unavailable.
- An obvious pricing or listing error.
- Payment not being successfully authorised.
- Suspected fraudulent or unauthorised activity.
- An issue that prevents us from fulfilling the order.
If we cancel an order after payment has been received, we will provide an appropriate refund.
7. Australian Consumer Law
Nothing in this policy affects your rights under the Australian Consumer Law (ACL).
Where a product or transaction is subject to a statutory consumer guarantee or other legal remedy, those rights continue to apply regardless of this cancellation policy.
8. Contact Us
Mister Mann
129 Merthyr Rd
New Farm QLD 4005
Australia
Email: hello@mistermann.com.au
Phone: +61 477 618 543