Refund policy

Last Updated: 20 August 2026

At Mister Mann, we want you to be satisfied with your purchase. If you are not completely happy with your order, our 30-day return policy provides a straightforward way to request a return.

This policy applies to purchases made through the Mister Mann online store and is subject to your rights under applicable Australian consumer law.

1. 30-Day Returns

We offer a 30-day return period.

You may request a return within 30 days of receiving your order.

To begin a return, please contact our customer service team before sending the product back.

Email: hello@mistermann.com.au

Phone: +61 477 618 543

Contact Form: mrmann.com.au/pages/contact

2. Return Conditions

For change-of-mind returns, products should be returned:

Within 30 days of delivery.
In their original condition.
Unused and unworn where applicable.
With original accessories and packaging where reasonably possible.
With proof of purchase or your order number.

Certain products may be subject to additional return requirements depending on their nature.

3. Return Shipping

We offer free returns within our 30-day return period in accordance with this policy.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Do not send a return to our business address unless our customer service team has instructed you to do so.

4. Refunds

Once your returned product has been received and inspected, we will determine whether the return is eligible for a refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

5. Damaged, Faulty or Incorrect Products

If you receive a product that is:

Damaged
Faulty
Incorrect
Significantly different from its description

please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue.

We will assess the matter and provide an appropriate remedy in accordance with your rights under the Australian Consumer Law (ACL).

Depending on the circumstances, a remedy may include a repair, replacement, refund or another appropriate solution.

6. Change-of-Mind Returns

For change-of-mind returns, the product should be returned in an appropriate condition as described in this policy.

Your statutory rights relating to faulty, unsafe, unacceptable-quality or incorrectly described products are not affected by our change-of-mind return requirements.

7. Products That Cannot Reasonably Be Returned

Some products may not be eligible for change-of-mind returns where their condition, nature or use makes them unsuitable for resale, or where an applicable legal exception applies.

This does not limit or exclude your rights under the Australian Consumer Law.

8. Return Inspection

Returned products may be inspected before a refund or other remedy is approved.

If an item is returned because it is faulty, damaged or incorrect, we will assess the issue and determine the appropriate remedy under applicable law.

9. No Restocking Fee

Mister Mann does not charge a restocking fee for eligible returns.

10. Australian Consumer Law

Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law or other applicable legislation.

Australian consumers have statutory guarantees that cannot be excluded by a store return policy.

11. How to Request a Return

To request a return, contact us with:

Your full name
Order number
Product you wish to return
Reason for the return
Photographs where relevant

Our customer service team will provide the next steps.

12. Contact Us

Mister Mann