Shipping policy

Last Updated: 20 August 2026

At Mister Mann, we are committed to providing a simple, reliable and transparent delivery experience for customers across Australia. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Within Australia

Mister Mann currently ships within Australia only.

We do not currently offer international shipping.

2. Free Shipping

We offer FREE SHIPPING on all orders delivered within Australia.

There are no additional standard shipping charges at checkout for eligible Australian orders.

3. Order Processing

Orders are processed after payment has been successfully received and verified.

Orders are generally prepared for dispatch within our normal fulfilment process. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

4. Delivery Times

Our estimated delivery timeframe is:

Estimated delivery: 5–9 business days

Delivery times are estimates and may vary depending on your delivery location, courier operations, public holidays, seasonal demand and circumstances outside our reasonable control.

The estimated timeframe begins after your order has been processed and dispatched.

5. Delivery Areas

We currently deliver to Australian addresses.

Please ensure that your shipping address is complete and accurate when placing your order.

We are not responsible for delivery problems caused by incorrect, incomplete or outdated information supplied by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

6. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

If you have questions about the status of your order, please contact our customer service team.

7. Delivery Delays

While we work to ensure orders are delivered within the estimated timeframe, delivery dates cannot always be guaranteed.

Delays may occasionally occur because of circumstances outside our reasonable control, including:

  • Severe weather

  • Natural events

  • Courier or transport disruptions

  • Public holidays

  • Peak shopping periods

  • High courier volumes

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

If your order is delayed, please contact us and we will assist where possible.

8. Failed or Missed Delivery

If a delivery attempt is unsuccessful, the courier may leave instructions regarding another delivery attempt or collection from an available location.

Please follow the courier's instructions to avoid unnecessary delivery delays.

If a parcel is returned to us because of an incorrect address, failure to collect, or another issue attributable to the customer, please contact us so that we can discuss the available options.

9. Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We may request your order number and delivery details so that we can investigate the shipment with the relevant delivery provider.

If tracking indicates that a parcel has been delivered but you cannot locate it, please check around your delivery address and with household members or neighbours before contacting us.

We will assist with reasonable investigations where appropriate.

10. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us investigate the issue, please provide:

  • Your order number

  • A description of the damage

  • Photographs of the product

  • Photographs of the packaging where relevant

We will assess the issue and provide an appropriate resolution in accordance with our Returns Policy and your rights under applicable Australian consumer law.

11. Delivery Estimates and Australian Consumer Law

The delivery timeframe stated on this page is an estimate and should not be interpreted as a guarantee of a specific delivery date.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

12. Contact Us

If you have questions about shipping or an existing order, please contact Mister Mann:

Mister Mann

Email: hello@mistermann.com.au

Phone: +61 477 618 543

Contact Form: mrmann.com.au/pages/contact

Business Address:

129 Merthyr Rd
New Farm QLD 4005
Australia

We are happy to assist with shipping and delivery enquiries.